Swiss Army Knives and Cutlery – Lifetime Warranty

Victorinox Swiss Army, Inc. guarantees all Swiss Army Knives and cutlery are made of first-class stainless steel and provide a lifetime warranty against any defects in materials and workmanship. A process and handling charge of $5.00 is applied to all Swiss Army Knives sent in for repair and a $10.00 process and handling charge will be applied to all cutlery repairs. The SwissCard casing is covered by a one-year warranty with proof of purchase. For information on how to submit a repair, please visit www.swissarmy.com

 

Victorinox and Wenger Watches – 5-Year Warranty

Victorinox 5-Year Warranty +

Our “5-Year Warranty +” covers manufacturing and material defects that appear under normal use in the five years after the date of purchase. Additionally, it includes a free battery change in the first year after the date of purchase in the event that the battery fully loses its charge (dead battery).

In the event of such a defect, Victorinox Swiss Army SA undertakes, as appropriate and at its own discretion, to repair your Victorinox Swiss Army watch or to exchange it for an identical or equivalent model. This will be done at its own expense, as a sole and exclusive compensation, subject to demonstrating the stamped warranty card that has been dated and signed by an authorized retailer, or the valid proof of purchase that states the date and model.

Shipping costs from the repair center will be covered by Victorinox Swiss Army SA. As a limit to the manufacturer’s warranty for repairs and exchanges, the manufacturer hereby limits and excludes the following cases:

The battery, after one year from the purchase date; normal wear and tear (discoloration of the straps, scratches on the glass, the bezel, the bracelet or the case);

Damages due to improper handling, as well as damage resulting from abuse, misuse or accidents; or

Damages caused by an unauthorized repair center.

If your watch is no longer under warranty, your service center will suggest alternative options and provide you with an estimate that includes repair fees and return shipping costs.

Repairs under warranty should only be made at an approved Victorinox service center. It should also be noted that the electronic devices/functions integrated in our watch products are not covered under this warranty. For information on how to submit a repair, please visit www.swissarmy.com

 

Wenger Travel Gear – 3-Year Global Warranty

Your Wenger product is backed by a three-year warranty from the date of purchase against manufacturing defects. Should a manufacturing defect in materials or workmanship appear under normal use during the warranty period, we will repair or replace your product at our discretion with the same model or an equivalent.

This guarantee is non-transferable and does not cover cosmetic damage, wear and tear, damage resulting from abuse, misuse, unauthorized repair or improper handling, common carrier damage or the contents of your bag.

Proof of purchase from an authorized retailer is required and shipping costs to our repair center are the responsibility of the owner.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country.

In order to claim your warranty please contact your closest service center:

Northern America

Victorinox Swiss Army Inc.
7 Victoria Drive
Monroe, CT 06468
USA

 

Victorinox Travel Gear - 1+10 years Warranty

Year 1: Victorinox Total Protection Program
During the first twelve (12) months of ownership, your product is covered by the Victorinox Total Protection Program.

This includes manufacturing defects, normal wear and tear, airline handling and transit damage.

This excludes abuse, cosmetic damage (scratches on leather or on polycarbonate or stained fabrics), incidental/ consequential damage (such as damage to or loss of content of the bag, loss of use, loss of time), abrasion, solvents and accidents.

Note that the electronic device/function integrated in your travel product is not covered by this warranty.

The Total Protection Program covers the repair expenses, shipping costs to and from the repair center or a replacement product (identical or equivalent value) if your product is beyond repair. Warranty repairs must be carried out at an approved Victorinox service center.

Years 2 to 11: Victorinox Quality Warranty Program
From the beginning of the second until the end of the eleventh year of ownership, your product is covered by the Victorinox Quality Warranty Program.

This includes manufacturing defects and normal wear and tear with the exceptions of seams, stitching, fabric and zipper tape.

This excludes abuse, cosmetic damage (scratches on leather or on polycarbonate or stained fabrics), incidental/ consequential damage (such as a damage to or loss of content of the bag, loss of use, loss of time), abrasion, solvents, accidents, airline handling and transit damage.

Note that the electronic device/function integrated in your travel product is not covered by this warranty.


The Quality Warranty Program covers:

the repair expenses or a replacement product (identical or equivalent value) if your product is beyond repair,

the shipping cost from the repair center.


You are required to either ship your product to us for repair, postage paid, or take it to a Victorinox store or a Victorinox authorized retailer. If it turns out that the repair of your bag is not covered by the warranty, your service center will contact you with an estimate including repair fees and return shipping costs. 
Warranty repairs must be carried out at an approved Victorinox service center.

After 11 years
If your product is no longer within the warranty period, we offer a high-quality service at a reasonable price. If your product is “beyond repair”, we will suggest alternative options. Please contact your local service center. We will be happy to explain our different product maintenance services and how to ship your product. For information on how to submit a repair, please visit www.swissarmy.com