Orders and artwork for Victorinox Swiss Army, Inc. (VSAI) must be sent to . An acknowledgment of receipt will be sent for all orders.
A paper proof will be provided at no charge on all orders. Please provide a valid e-mail address to receive your proof.
An embroidery swatch sew-out proof is provided free of charge on all new digitized designs. Additional sew-outs will incur a $15.00 (G) charge, plus shipping charges.
For all decorating processes, we require clean, crisp, high resolution artwork. Vector artwork is required, with all fonts converted to outlines. Acceptable file types include: AI, EPS, PDF
Text on embroidery should be no smaller than 0.25” high. If artwork is not supplied to these specifications, a minimum of $50.00 (G) will be assessed.
Imprint Color Matching
PMS numbers are required for production on Pad Printing, Embroidery, and Screen Printing; PMS color matches and Metallic Inks are not available with B3 Printing. There is no charge for PMS matches. In B3 Printing, PMS colors are converted to corresponding CMYK colors to achieve close equivalents. When CMYK equivalent is not sufficient, please call Customer Service to discuss alternatives.
CHANGES / CANCELLATIONS
All changes/cancellations must be in writing and confirmed by Customer Service; verbal notification will not be accepted. Changes to order may affect ship dates as well as set up charges. No changes (increases, decreases, colors, etc.) will be accepted once production of your order has started. All claims and discrepancies must be reported within 5 days of receipt of merchandise. Cancelled orders are subject to an $85.00 (X) charge in addition to all other costs incurred up to cancellation including the cost of digitizing, screens, film, electronic files, dies, proofs, and sew-outs.
Multiple drop shipments will incur a $5.00 (X) charge per location plus freight.
Insertions are available. Please contact our Customer Service department for a quote.
NO RESALE POLICY
Products in this catalog are intended solely for the CORPORATE MARKETS sector. They can only be resold to purchasers who will use them as incentives and promotions and will not sell them to consumers or persons likely to resell them, directly or indirectly, to consumers. Any warranties, including without limitation, implied warranties or merchantability and of fitness for any particular use will not apply to products resold in violation of this limitation, and ordering from this catalog, customers agree to this restriction.
OVER / UNDER RUNS
We will make every effort to ship exact quantities on decorated products. However, we reserve the right to over or under ship up to 5% and bill accordingly.
Net 30 days terms available upon receipt of completed credit application and credit approval. First order, custom orders, and large orders may require a deposit or pre-payment. We accept Visa,
MasterCard, and American Express. Payments not received by the due date are subject to a late fee.
PRODUCTS / PRICING
All pricing listed on the product pages and indexes is for blank product and is subject to change. Refer to the decoration tabs in each section for additional decoration pricing.Please feel free to visit www.vsacorporate.com for current pricing and to view more of our product offering.
Merchandise returns are not accepted without a return authorization number. To obtain a return authorization number, contact Customer Service at (800) 243-4066 or via email at email@example.com.
Please provide a purchase order number and/or invoice number, item, quantity and reason for return. Returns are accepted up to 45 days from the date of the original invoice. We do not accept returns on product that is not in its original packaging, imprinted, discontinued, damaged, or used.
The RA number must be clearly marked on the outside of each box. All boxes containing blank items must be inspected and verified as the correct product ordered before decorating. For 3rd parties it is the distributor’s and decorator’s responsibility to verify shipments. A 15% restocking charge may be assessed for return of non-decorated goods at the discretion of VSAI.
All returns are to be shipped freight prepaid. Collect shipments cannot be accepted. Any additional charges for storage and/or redelivery will be the responsibility of the distributor and should be settled directly with the freight carrier.
Expedited orders may be available; however applicable rush charges will apply. Please contact our Customer Service Department for specific details. VSAI will not be liable for delays in delivery or product availability due to customs, shipping or natural disasters.
All single piece sample orders will receive EQP pricing less 10%.
Spec samples are EQP pricing less 10% plus standard set up and run charge; limit 3 samples per style.
Note: Sample pricing does not apply to items with special pricing or closeouts.
Blank: 2–3 working days via regular FedEx Ground service. For decorated items, refer to specific decoration categories in each section of this catalog.
Travel Gear: F.O.B. Bridgeton, MO 63044 or Warrenton, MO 63383
All other products: F.O.B. Monroe, CT 06468
VSAI will not be liable for delays in delivery or product availability due to customs, shipping, or natural disasters.
VSAI offers free virtual logo placement so that you can see how your company’s logo(s) may look on our product(s). Please contact your sales rep to request virtual images.